Traditional phone systems are expensive, inflexible, and increasingly difficult to support. Airedale Tech replaces them with modern VoIP telephony: HD voice, intelligent call routing, remote working support, and voicemail-to-email. At a fraction of the cost of a legacy PBX.
Up to 65%
typical saving on total telephony costs when switching from a traditional PBX to VoIP
2027
when Openreach switches off the UK's PSTN network, ISDN and analogue lines will stop working
40%
of UK SMBs still rely on legacy phone lines that will become obsolete within the next few years
Sources: Ofcom Business Communications Report · Openreach PSTN Switch-off Programme · BT Wholesale
Traditional ISDN and analogue phone systems were designed for a world where everyone was at a desk, in one office, working 9 to 5. They're expensive to maintain, painful to expand, and completely unable to support remote workers without additional hardware and licensing costs.
VoIP replaces all of that with a system that runs over your existing internet connection. Your team gets the same number whether they're at their desk, at home, or on a mobile. New extensions take minutes to add. Call quality is often better than ISDN. And you can see everything in one management console.
Remote working built in: staff get their full extension on their laptop or mobile, wherever they are, at no extra cost
PSTN switch-off ready: the UK's analogue network ends in 2027. We migrate you now, on your schedule, not when a deadline forces it
Scales instantly: add a new extension in minutes through the management console, not by waiting weeks for a BT engineer
Monthly line rental, call charges, and maintenance contracts add up fast with legacy systems
Traditional PBX systems can't follow your staff, remote workers miss calls and can't transfer them
Openreach is retiring the old copper network in 2027, leaving all analogue systems without service
Ageing ISDN lines and cheap analogue adapters degrade voice quality and damage your professional image
HD voice quality
Wideband audio codecs deliver clearer, more natural voice quality than traditional ISDN, with no background noise or clipping
Intelligent call routing
Auto-attendant menus, ring groups, business hours schedules, and call queues, set up and managed from a simple dashboard
Voicemail to email
Voicemails are transcribed and delivered to your inbox as an audio attachment, so you never miss a message, even in a meeting
Remote extensions
Staff working from home can use a desk phone connected over the internet, same extension, same features, calls transfer seamlessly
Unified management
Manage phones, extensions, call routing, and call records alongside your network, all in the same UniFi controller
Ubiquiti® UniFi Talk
Ubiquiti® UniFi Talk is a cloud-managed VoIP platform that integrates natively with UniFi network infrastructure, giving you enterprise phone system features at SMB prices, with the simplicity of a single management console for your entire business communications stack.
UniFi Talk desk phones are sleek, wideband audio devices that PoE-power directly from your switch, no separate power supply, no messy cabling. Remote staff can connect a desk phone from home over the internet and get the same extension, the same features, and the same call quality as in the office.
Because UniFi Talk lives in the same controller as your network, switches, and WiFi, the integration is seamless, QoS prioritises voice traffic automatically, so call quality remains excellent even when the network is busy.
We handle the full migration, from porting your existing numbers to configuring every call flow, so your team notices better call quality, not a disrupted working day.
We map out your call flows, extension plan, ring groups, business hours schedules, and auto-attendant menus, designing the system around how your team actually works.
We manage the transfer of your existing phone numbers to the new VoIP system, handling all coordination with your current provider so your numbers are preserved with no customer disruption.
We supply and configure UniFi Talk desk phones, connect them to your PoE switches, and provision each handset with the right extension, voicemail, and call forwarding settings.
Auto-attendant menus, hunt groups, time-based routing, and out-of-hours settings, configured correctly from day one so every inbound call reaches the right person.
We configure remote extensions for staff who work from home, so they have full phone system access, same number, same features, using a desk phone connected over the internet.
We monitor call quality, manage firmware updates, handle any configuration changes, and provide direct support when something needs adjusting, no ticket queues, just a direct line to us.
VoIP pricing depends on the number of extensions, handsets required, call bundle, and level of ongoing support. We provide a clear, fixed-price proposal after a brief discovery call, so you can compare the true cost against your current phone bill.
VoIP Telephony
Price on application
Includes system design · number porting · hardware supply · installation · configuration
All prices exclude VAT. We cover Yorkshire and Lancashire. Contact us for a tailored quote.
The UK telephone network is changing and several regulations affect how businesses operate their phone systems. The PSTN switch-off is the most immediate: every business on copper lines must migrate before 31 January 2027. For businesses in regulated sectors, call recording obligations add a further layer of requirements.
PSTN switch-off (31 January 2027)
Openreach is closing the UK's PSTN and ISDN network permanently on 31 January 2027. After that date, all calls must travel over broadband. This is a regulatory deadline: there is no extension and no workaround for businesses still on copper lines. We handle the full migration process, including number porting, which takes up to 10 working days.
Call recording and UK GDPR
If your business records calls, the requirements are straightforward. Staff must be informed that calls may be recorded. Recordings are personal data under UK GDPR and must be stored securely. Retention periods must be defined and enforced. We configure call recording and retention settings during setup.
FCA / MiFID II (regulated firms)
Financial services firms under FCA rules are required to record and retain specific categories of telephone communication for a minimum of five years. This applies to advisers, brokers, and certain wealth management firms. UniFi Talk supports call recording and can be configured to meet FCA retention requirements. We recommend involving your compliance officer in the system specification.
Ofcom and emergency services
Ofcom regulates electronic communications services in the UK. All VoIP systems installed by Airedale Tech are configured to provide access to 999 emergency services as required by Ofcom rules. This is a non-negotiable requirement for any compliant installation. Number porting is handled in line with Ofcom porting regulations.
We are not lawyers and the information above is not legal advice. If your firm is subject to FCA rules or sector-specific call recording requirements, we recommend involving your compliance officer in the system design. Contact us to discuss your setup, including PSTN migration timelines and call recording configuration.
VoIP systems typically cost significantly less to run than traditional ISDN or PSTN lines. Once the hardware is in place, monthly call costs are lower, international calls are substantially cheaper, and adding extensions costs nothing beyond the handset. The upfront hardware investment for a UniFi Talk system is usually recovered within 12–18 months compared to continuing on a legacy phone system.
Calls rely on your internet connection, so if your broadband fails, internet-based calls will be affected. We can configure failover to mobile numbers so inbound calls continue to reach your team even during an outage. For businesses where telephony is critical, we recommend a 4G/5G failover router that automatically switches to a mobile connection if your primary broadband drops.
Yes. Remote staff can use a UniFi Talk compatible desk phone connected via any broadband connection, or receive calls forwarded to their mobile number. This means your remote workers appear to callers as if they're in the office, using the same number and extension, with the same call quality. There's no need for a separate mobile number or a personal phone.
Yes. Number porting transfers your existing business numbers to the VoIP system so there's no change for your customers. The porting process typically takes 5–10 working days and is managed entirely by us. Your numbers remain active throughout the transition so there is no period where calls are lost.
UniFi Talk requires compatible IP handsets. If your existing phones are SIP-compatible from supported manufacturers they may work, but the tightest integration and management experience comes from using UniFi Talk certified handsets. We supply and configure all handsets as part of the installation, and can advise on whether any existing hardware is compatible before you commit.
BT is switching off the traditional analogue PSTN and ISDN telephone network by January 2027. After this date, all telephone lines will need to be digital or VoIP-based. If your business still uses ISDN lines, a traditional PBX, or analogue broadband with a phone line included, you will need to migrate before the deadline. We can assess your current setup and plan a migration completed well ahead of the cutoff.
Yes. Call recording can be enabled within UniFi Talk and recordings stored for a configurable retention period. For businesses in regulated sectors or those that need to record calls for quality purposes, we configure recording alongside appropriate staff notification (required under UK law) so you have a complete and compliant record of calls.
UniFi Talk supports time-based routing, so you can automatically direct calls to a voicemail greeting, a different extension, or an external number outside business hours. Hunt groups let you ring multiple extensions simultaneously or in sequence until someone answers. We configure all of this as part of the setup, and settings can be changed without technical knowledge once the system is running.
The number of concurrent calls is primarily limited by your internet bandwidth rather than the hardware. Each VoIP call uses approximately 100 Kbps of bandwidth. A standard business broadband connection can comfortably support 10–20 concurrent calls. We size the system based on your peak call volumes and configure QoS to ensure voice traffic is always prioritised.
Many CRM and helpdesk platforms support SIP-based integrations that can trigger a screen pop when a call arrives from a known contact, log call records automatically, and enable click-to-dial from a contact record. UniFi Talk supports standard SIP, so compatibility depends on your specific CRM. We can advise on whether your current tools support this and help configure the integration.
VoIP requires a reliable broadband connection, but doesn't need to be fast. A stable connection of 5–10 Mbps is sufficient for a small team. The key factor is consistency rather than speed: jitter and packet loss cause call quality issues, whereas simply having a slower connection does not. We assess your connection quality as part of the installation process and configure QoS to prioritise voice traffic over other internet usage.
Yes. An auto-attendant answers incoming calls with a greeting and a menu, for example directing callers to press 1 for sales or 2 for support, and routes the caller to the right team or extension without needing a receptionist. This is included in the UniFi Talk setup and we configure the menu, greetings, and routing options as part of the installation.
Voicemails are stored in the system and can be accessed from the handset or the UniFi Talk management console, and optionally forwarded to an email address as an audio file. We configure voicemail-to-email delivery as standard so your team never misses a message even when away from their desk.
Adding extensions is straightforward. Once a new handset is connected to the network, it can be provisioned and assigned an extension through the UniFi Talk management console without specialist knowledge. There's no per-seat licence fee for additional extensions on-premises. Removing or reassigning extensions is equally simple, making the system easy to manage as your team changes.
Yes. UniFi Talk encrypts signalling and media using SRTP and TLS, so calls cannot be intercepted in transit. Access to the management console is protected by your UniFi site credentials. For businesses in regulated sectors where call data must be retained and protected, we can discuss additional security measures around storage and access control.
Yes. We provide managed support contracts for VoIP systems covering monitoring, firmware updates, configuration changes, fault investigation, and on-site engineer visits. If a handset fails or a configuration needs changing, you contact us directly. For smaller installations we also offer pay-as-you-go support.
Yes. A ring group or hunt group can be configured so that an incoming call to one number rings multiple extensions simultaneously or in a defined sequence. This is useful for small teams where any member of staff might handle an incoming call, or for situations where the call should escalate through a team until someone answers.
A hosted (or cloud) VoIP system has the PBX managed by the provider in a data centre. An on-premises system like UniFi Talk runs the call management on hardware you control at your site. On-premises gives you more control, no ongoing per-user subscription fees, and keeps call data within your network. Hosted systems can be easier to scale but involve recurring costs and dependency on the provider's infrastructure.
Yes. VoIP systems are well-suited to outbound calling. Features like click-to-dial, call logging, and CRM integration make outbound teams more efficient. Call recording is also available for quality monitoring. If you have a high volume of outbound calls, we can discuss trunk configuration to ensure you have sufficient concurrent lines and optimal call routing.
VoIP performs best when it runs on a dedicated VLAN with QoS policies that prioritise voice traffic. This prevents file downloads, video streaming, or backup jobs from competing with calls and causing quality issues. We design VoIP alongside your data network as a single joined-up infrastructure, ensuring voice traffic is always given the bandwidth it needs regardless of what else is happening on the network.
Book a free phone system review. We'll audit your current setup, calculate the potential savings, and show you exactly what a modern VoIP system would look like for your business.
Mon–Fri 9am–5pm · Same-day callback · No obligation