Privacy Policy

1. Who We Are

Airedale Tech ("we", "us", "our") is a provider of network infrastructure, CCTV surveillance, VoIP telephony, and disaster recovery solutions for businesses across Yorkshire and Lancashire and the North of England.

We are the data controller for personal data collected through this website. If you have any questions about how we handle your data, please contact us:

2. What Personal Data We Collect

We collect personal data in the following ways:

a) Contact form submissions

When you submit an enquiry through our website, we collect:

• First and last name
• Work email address
• Details of your project or enquiry

b) Telephone and email contact

If you contact us directly by phone or email, we may retain records of that correspondence, including your name, contact details, and the content of your communication.

c) AI chat widget

Our website includes an AI-powered chat assistant. When you use the chat widget, we collect:

• The content of your chat messages
• Any contact details you volunteer during the conversation (name, email, phone number, project details)
• A session identifier and timestamp

Chat messages are processed by Anthropic's AI API to generate responses. Contact details you provide through the chat are stored in our CRM system in the same way as contact form submissions. See section 6 for details of how Anthropic handles your data.

d) Website usage data

We may collect technical data when you visit our website, including your IP address, browser type, pages visited, and referring URL, through standard web server logs or analytics tools.

3. How We Use Your Data

We use personal data for the following purposes:

4. Our Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases for processing your personal data:

5. CCTV Systems We Install

As part of our services, we design and install CCTV surveillance systems for our clients. Where we do so, our clients are the data controllers for any footage captured by those systems. We act as a data processor on their behalf during installation, configuration, and maintenance.

We advise all clients on their obligations under UK GDPR and ICO guidance for CCTV, including signage, retention periods, and data subject access rights. For further guidance, visit the ICO's CCTV guidance.

6. Who We Share Your Data With

We do not sell or rent your personal data. We use the following third-party services where necessary:

All third-party services we use are required to handle data securely and in accordance with applicable data protection law.

7. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes set out in this policy:

8. International Data Transfers

When you use our AI chat widget, your chat messages are sent to Anthropic, Inc., which is based in the United States. The UK does not have an adequacy decision covering the US as a whole. We rely on Anthropic's standard contractual and legal safeguards for this transfer. Anthropic participates in the EU-US Data Privacy Framework and maintains appropriate technical and organisational measures to protect personal data. You can review Anthropic's data protection commitments at anthropic.com/privacy.

All other personal data we collect is stored and processed on servers located within the United Kingdom.

9. Your Rights Under UK GDPR

You have the following rights in relation to your personal data:

To exercise any of these rights, please contact us at info@airedaletech.co.uk. We will respond within one calendar month.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

10. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption, and contact form submissions are protected by Cloudflare Turnstile spam filtering.

However, no method of transmission over the internet is completely secure. If you have concerns about the security of information you have shared with us, please contact us immediately.

11. Cookies & Analytics

We use the following cookies on this website:

Google Analytics 4: We use Google Analytics 4 (measurement ID: G-225Y0T2FFR) to understand how visitors use our website. GA4 collects anonymised data including pages visited, time on site, and general location (country/region level). It does not collect personally identifiable information. Data is processed by Google LLC and may be transferred to the United States under Google's standard contractual clauses. See Google's Privacy Policy and opt out of Google Analytics.

You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the website.

12. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal data.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at airedaletech.co.uk/privacy-policy.html. We encourage you to review this page periodically.